Physivert presents 24x7 voice based Tier 1 Technical Support for Web Hosts and ISPs, from USA and Germany. Take advantage of our Global model which enables you to use a combination of Phone support from US or Germany and Technical support expertise from India to provide a complete and seamless support solution to your customers.
At the Physivert Phoenix facility, your customers get connected to American Customer Support Representatives well versed in English and Spanish. They are experienced and trained to render service for all Tier 1 technical queries that your customers might have.
At the Physivert Bad Dürkheim German office, your customers get professional phone based Tier 1 Technical Support from German Customer Care Representatives. They are experienced and trained to render solutions to all problems that your customers might face.
The second and third level support is managed by experienced Engineers in Physivert India center. This model ensures that your customers have a seamless American/German interface along with a cost effective Engineering expertise.
Round the Clock Support
Reduce Costs on Support Staff
1 hour Response Guarantee
Expert, Friendly Support
You Remain in Control
Transparent Support
24x7 Per minute Phone Support
The 24x7 per minute plans are ideally suited for companies that need 24x7 coverage for Phone support. Phone support pricing is based on minutes used per month.(min. 100 minutes)
The 24x7 per call plans are ideally suited for companies that need 24x7 coverage for Phone support. Phone support pricing is based on number of calls used per month. (min. 75 calls)
Sleepwell Phone support plans are ideal when you already have day time staff and want a solution for after hour support. These plans cover all calls in a 10 hour period from 8pm to 6am MST (Mountain Standard time), and 8pm to 6am CET(Central European Time) for German support, everyday. Sleepwell Phone support pricing is based on minutes used per month.
