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Support Center » News » Emergency Data Center Maintenance - 11/30/2009
  Emergency Data Center Maintenance - 11/30/2009
Posted By: Vipin Pandey On: 30 Nov 2009 08:19 AM
Details Emergency Data Center Maintenance - [11/30/2009]
Date: Monday, November 30, 2009 (11/30/2009)


Dear Sir,

Summary:
Web2domains Data centers in conjunction with Cisco Systems have identified a service impacting bug in the current IOS version running on this router. A vendor recommended upgrade has been provided as a resolution and needs to be implemented immediately.

Hostname Public IP
mxo2.mxo2.com 67.228.199.139
orbit.theplanethost.com 67.228.199.138

Start Time: 12:30 PST (08:30 UTC)
End Time: 01:30 PST (09:30 UTC)

iis7.web2domains.com 174.36.19.106

Start time (CST): 02:00
End time (CST): 03:00

java.web2domains.com 208.43.125.85
server9x.theplanethost.com 174.36.239.194

Start Time: 01:00 EST (06:00 UTC)
End Time: 02:00 EST (07:00 UTC)

Original Issue Reference:
With the introduction of 4-byte ASNs (Autonomous System Numbers), a newly devised method of injecting a specifically crafted prefix into the global route table allows for the BGP process to be reset on older IOS code.



Customer Impact:
During this maintenance, customers will notice a complete loss of connectivity to their servers on the frontend network (public network). Backend network (private network) connectivity will NOT be impacted during this maintenance. While the upgrade duration is scheduled for 1 hour, we only expect between 15-20 minutes of downtime as the routers reload and fully converge. Again, this will NOT impact the backend network (private network) for customer servers.

A notice will also be posted in the portal prior to the maintenance, during the maintenance informing you of the progress, and after with completion details.

==================================================

If you have any problems with your connection to your services after this maintenance window, or if you have any questions regarding the maintenance at any point, please call us at 0091-141-4027775 or open a ticket in the customer portal or mail us at support@physivert.com.

We appreciate your patience during this maintenance and welcome any feedback you may have.


Best Regards,

Team PSPL, India


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